Terms & Policies

RESERVATION POLICIES:

Class reservations are available first come first serve for dog who do not display any reactivity around people or dogs. In order to reserve your spot in an obedience class you must pre-pay to hold your spot. You will receive a confirmation for the class you are in. Group Classes are not refundable.

DOGS:

All dogs must be free from injury, parasites or diseases and must be healthy. Dogs that have any illness, diseases, or have been in contact with another infected dog may not attend group classes or private training sessions. Notify your trainer about any concerns. Any female dogs in season must not attend group classes.

CANCELLATIONS:

Classes that are missed by the client are non-refundable and are not able to be made up. Classes may be cancelled due to inclement weather or unforeseen circumstances. Class will resume on the next scheduled date. Notifications are sent out through our system in the event of a class cancellation.

Private Training appointments may be rescheduled or cancelled up to 24 hours before your appointment time. Any cancellations or rescheduled appointments within 24 hours of your appointment time will not be refunded.